Shipping policy

SHIPPING POLICY

Shipping destinations

ShopGlobalPrime offers shipping within Canada, to the United States, and to eligible international destinations. Available methods and final charges are shown at checkout for the delivery address and items in the order.

Canada

Standard shipping is CAD $12 and is free on eligible orders of CAD $75 or more. The estimated transit time is 3–5 business days. Express shipping is CAD $20 with an estimated transit time of 1–2 business days.

United States

Standard International shipping ranges from CAD $7.90 to CAD $29.90 based on the shipment, and is free on eligible orders of CAD $100 or more. The estimated transit time is 3–5 business days. Express International is CAD $34.90 for eligible shipments up to 1.5 kg, with an estimated transit time of 1–2 business days.

International

Eligible international orders use available Canada Post calculated services. The exact service, price, and estimated transit time are displayed at checkout.

Processing and delivery estimates

Delivery estimates begin after an order has been processed and transferred to the carrier. Business days exclude weekends and holidays. All delivery dates are estimates and may be affected by carrier delays, weather, customs, destination restrictions, or events outside our control.

Customs, duties, and taxes

International customers are responsible for customs duties, import taxes, brokerage fees, and other destination charges unless checkout explicitly states that these charges were collected in advance. Orders may be delayed by customs authorities.

Tracking

When tracking is available, it will be included in the shipping confirmation. Tracking updates may take time to appear after dispatch.

Address accuracy and delivery issues

Customers are responsible for providing a complete and accurate delivery address. Contact support@shopglobalprime.com promptly if an address correction is needed. Changes cannot be guaranteed after fulfillment begins. If a package is delayed, damaged, lost, returned to sender, or marked delivered but cannot be located, contact us with the order number so we can assist with the carrier review.

Split shipments

Items in one order may be shipped separately. When this occurs, separate tracking information may be provided without an additional shipping charge unless agreed otherwise.

Contact

Questions about shipping can be sent to support@shopglobalprime.com.