Refund policy
RETURN AND REFUND POLICY
Return window
You may request a return within 14 days after delivery. To qualify, the item must be unused, unworn, in its original condition and packaging, with all tags and proof of purchase.
Starting a return
Contact support@shopglobalprime.com before sending any item. If the return is approved, we will provide return instructions and the applicable return address. Items returned without prior authorization may be refused.
Return shipping and fees
Unless the item arrived defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs. A 10% restocking fee may be deducted from the refund. Original shipping charges are non-refundable unless required by law.
Damaged, defective, or incorrect items
Inspect your order promptly after delivery. Contact support@shopglobalprime.com as soon as possible with your order number and supporting photos so we can review and resolve the issue.
Non-returnable items
Perishable goods, personalized or custom products, opened personal-care items, hazardous materials, flammable liquids or gases, gift cards, and final-sale items cannot be returned, except where required by law. Contact us before purchasing if you are unsure whether an item is eligible.
Exchanges
The fastest way to exchange an eligible item is to return it and place a separate order after the return is approved.
European Union cooling-off right
For eligible goods delivered to consumers in the European Union, the statutory 14-day cooling-off right applies. This section does not limit any mandatory consumer rights.
Refunds
We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method, less any applicable shipping costs and restocking fee. Financial institutions may require additional processing time. Contact support@shopglobalprime.com if an approved refund has not appeared after 15 business days.
Order cancellation
You may request cancellation within 15 minutes after placing an order. Cancellation is not guaranteed once processing or fulfillment has started. Mandatory consumer rights remain unaffected.